Where Every Stay
Writes a New Chapter

She's the one who keeps everything running smoothly (and keeps us all sane).

Elena came to us from the Fairmont circuit after deciding she wanted to work somewhere with actual personality. She's got this rare combination of being incredibly professional while also being someone you'd actually want to grab a drink with.

She's been with us since 2018, survived the pandemic chaos, and somehow still smiles when dealing with difficult guests. Her philosophy? "Hospitality isn't about being perfect - it's about being genuine and fixing things when they go wrong."

Random fact: She makes a mean espresso martini and can recommend a hiking trail for any fitness level.

Marcus is annoyingly talented and thankfully doesn't have a huge ego about it.

Trained in Paris, worked in Tokyo, then came back to Vancouver because he missed actual mountains and good sushi. He's all about using local ingredients and not overcomplicating things - which sounds simple but isn't.

His tasting menu changes with the seasons and what he finds at the farmer's market that week. Sometimes guests complain they can't get the same dish twice. He doesn't care. That's kind of his thing.

Random fact: He forages for mushrooms on his days off and has strong opinions about knife sharpening.

Sophia's the reason our spa isn't just another hotel amenity but an actual destination.

She came from the wellness world (worked at Canyon Ranch and a few high-end retreat centers) with this vision of creating treatments that actually do something beyond feeling nice. Don't get us wrong - they feel amazing - but there's real intention behind everything.

She personally trains every therapist, designs the treatment protocols, and won't offer anything she wouldn't do herself. She's also weirdly knowledgeable about essential oils and will happily talk your ear off about it.

Random fact: She does sunrise yoga on the rooftop and convinced half the staff to join her.

James knows Vancouver like nobody's business - and we mean that literally.

Born and raised here, he's got connections everywhere. Need a table at that impossible restaurant? Done. Want to know where locals actually go? He's got a list. Looking for an off-the-beaten-path experience? He probably discovered it himself.

He's been in hospitality for