Last Updated: November 10, 2025
Look, we get it – nobody actually enjoys reading privacy policies. But here's the deal: we're pretty serious about keeping your personal stuff secure and being upfront about what we do with it.
At Faylorynth Verse Hotel & Spa, you're not just another booking number to us. We've built this place on trust, and that means being transparent about how we handle your information when you stay with us, book a spa treatment, or even just browse our site.
This policy covers everything – from when you first check out our website to the moment you check out of your suite. We're talking booking details, spa preferences, dining choices, the works. And yeah, we're fully compliant with Canadian privacy laws (PIPEDA for those who care about acronyms).
When you book a room or schedule a wellness session, we'll need the basics: your name, email, phone number, and address. Credit card info too, obviously – can't run a hotel on good vibes alone. If you're organizing an event with us, we might need a bit more to make sure everything goes smoothly.
This is where it gets interesting. We keep track of your preferences – like if you always want that corner suite on the 8th floor, or if you're allergic to lavender oil during spa treatments. Dietary restrictions for our restaurant? Yep, we've got those noted too. It's all about making your next visit even better than the last.
Our website picks up some technical bits when you visit – IP address, browser type, which pages you looked at, how long you hung around. Nothing creepy, just standard website analytics so we can fix broken links and see what people actually care about.
We keep records of your check-in and check-out times, which services you used (spa, dining, room service), any special requests you made, and yeah, sometimes security camera footage from common areas. That last one's purely for everyone's safety.
Alright, so what do we actually do with all this info? Here's the breakdown:
We're not out here selling your data to random companies or doing anything sketchy. Everything we do with your info is aimed at making your experience with us genuinely better.
We're pretty protective of your information, but sometimes we need to share it with others to keep things running. Here's who might see your data:
Companies that help us operate – payment processors, booking systems, email services, cloud storage providers. They're all under strict contracts to keep your info safe and only use it for what we've hired them to do.
Sometimes we work with local tour operators, transportation services, or event vendors to give you what you need. We'll only share what's necessary for them to provide their service.
If the law says we gotta hand over information – like to law enforcement with a proper warrant, or tax authorities – we will. We're not trying to get into legal trouble here.
In the unlikely event we sell the hotel or merge with another company, your information would be part of that transfer. Any new owners would still be bound by this privacy policy though.
What we DON'T do: We don't sell your personal information to third parties. Period. We're not in the data-selling business – we're in the hospitality business.
Yeah, we use cookies. Not the chocolate chip kind – the digital tracking kind. Here's what's going on:
These keep the site working properly. They remember your login session, what's in your booking cart, your language preference. Can't really turn these off without breaking the site.
Help us figure out which pages are popular, where people get stuck, what's slow. All anonymous stuff that helps us make the website better.
These track your browsing to show you relevant ads. If you looked at our spa packages but didn't book, you might see ads for them later. You can opt out of these through your browser settings.
Most browsers let you refuse cookies or delete them. Just know that blocking some cookies might make parts of our website not work right. Your call though – we respect that.
Security's a big deal for us. We've invested in proper protection measures:
That said, no system is 100% hack-proof. We do our absolute best, but we can't guarantee perfect security. If there's ever a breach that affects your data, we'll let you know ASAP and tell you what steps to take.
Under Canadian privacy law, you've got some solid rights when it comes to your personal data. Here's what you can do:
You can ask us what personal data we have about you. We'll show you what we've got (might take a few days to pull it all together).
If something's wrong in our records, let us know and we'll fix it. Got a new address? Changed your phone number? Just reach out.
Want us to erase your information? You can request that. There are some exceptions – like if we need to keep records for legal or accounting reasons – but we'll delete what we can.
Don't want promotional emails? No hard feelings. There's an unsubscribe link in every marketing email, or you can tell us directly.
If you gave us permission to use your data for something specific, you can take that back anytime. Might affect some services we can provide, but it's your choice.
Think we're not handling your data right? You can complain to us first (we'd rather sort it out directly), or go straight to the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, shoot us an email at reservations@faylorynthverse.info or call us at +1 (604) 555-0147.
We don't keep your information forever – that'd be weird and unnecessary. Here's our general approach:
After these periods, we securely delete or anonymize your information. Sometimes we might keep data longer if we legally have to, or if there's an ongoing legal matter.
Our services are aimed at adults. We don't knowingly collect personal information from anyone under 18 without parental consent.
If you're booking for your family and including your kids' info (like for additional guests in the room), that's fine – you're giving that consent as their parent or guardian.
If we discover we've accidentally collected information from a child without proper consent, we'll delete it right away. Parents, if you think we have your kid's info and shouldn't, please contact us immediately.
Things change – laws get updated, we add new services, technology evolves. So yeah, we might need to update this privacy policy from time to time.
When we make changes, we'll update the "Last Updated" date at the top of this page. If it's a major change that affects how we handle your data, we'll let you know more directly – probably through email if we have your address, or a notice on our website.
We recommend checking back here occasionally, especially if it's been a while since your last visit. Nobody actually does this, but hey, we're suggesting it anyway.
Got questions about this privacy policy? Concerns about how we're handling your data? Want to exercise one of your privacy rights? We're here to help.
reservations@faylorynthverse.info
1288 West Georgia Street, Vancouver, BC V6E 4R2, Canada
We'll do our best to respond to your inquiry within 30 days, though we usually get back to people way faster than that.
We're committed to protecting your personal information and being transparent about how we use it. If something in this policy doesn't make sense or you want more details about anything, just ask. We're real people and we'll give you real answers.